Last updated: 9 August 2026
This Refund Policy applies to purchases made through the Procraft store.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.
1. General Policy
Procraft sells optional digital server packages, subscriptions and related benefits.
If there is a problem with a purchase, please contact Procraft administration before initiating a payment dispute or chargeback so that we have an opportunity to resolve the issue.
2. Right of Withdrawal
Consumers may have a statutory right to withdraw from certain online contracts within 14 days, depending on the type of purchase and applicable law. EU rules generally provide a 14-day withdrawal period for distance contracts, subject to specific exceptions.
Where you request that a digital service or digital content begins immediately, different rules may apply. A statutory withdrawal right can only be lost in circumstances permitted by applicable law, including where any required express consent and acknowledgement have been obtained.
Nothing in this Refund Policy overrides those mandatory rights.
3. Refund Requests
We may consider refund requests where, for example:
- You were charged more than once for the same purchase.
- You paid for a package but it could not be delivered.
- A technical problem prevents us from providing the purchased service.
- An unauthorized payment has occurred.
- A refund is otherwise required under applicable consumer law.
Please provide sufficient information for us to identify the transaction when contacting support.
4. Change of Mind
Requests made simply because you changed your mind will be assessed according to applicable consumer law and the circumstances of the purchase.
Where a statutory withdrawal right applies, Procraft will respect that right.
Outside mandatory legal rights, voluntary refunds may be granted at Procraft’s discretion.
5. VIP Subscriptions
VIP subscriptions provide benefits for the subscription period shown at checkout.
If you cancel a recurring subscription:
- Future automatic renewals will stop according to the payment provider’s cancellation process.
- Benefits already paid for may remain active until the end of the current paid period.
- When the applicable VIP entitlement ends, the VIP rank and associated benefits may automatically be removed.
Cancelling a subscription does not automatically create a refund for a period that has already been provided, except where required by law.
6. Refunds and In-Game Benefits
When a purchase is refunded or reversed, Procraft may remove benefits associated with that transaction, including:
- VIP status.
- Purchased ranks.
- Store balance or points.
- Items or other digital benefits granted by the purchase.
Where technically possible, the account will return to the status it had before the refunded purchase.
7. Bans and Rule Violations
Being muted, suspended or banned for violating Procraft Server Rules does not by itself create an automatic right to a refund.
Any mandatory rights under applicable consumer law remain unaffected.
8. Chargebacks and Payment Disputes
If you believe a payment is incorrect, please contact us before initiating a chargeback whenever reasonably possible.
Fraudulent chargebacks, knowingly false disputes or misuse of payment systems may result in suspension of the associated Procraft account.
Legitimate disputes and legal consumer rights will not be penalized.
9. Approved Refunds
Approved refunds will normally be returned through the original payment method where possible.
The time required for the funds to appear depends on the payment provider, bank and payment method.
10. Contact
To request a refund or report a payment issue, contact:
krizan.mirko@gmail.com
Please include your:
- Procraft username.
- Minecraft username.
- Transaction or order identifier.
- Package purchased.
- Reason for the request.