Privacy Policy

Last updated: 9 August 2026

This Privacy Policy explains how Procraft collects, uses and protects personal information when you use our website, Minecraft server, store and related services.

By using Procraft, you acknowledge the practices described in this Privacy Policy.

1. Data Controller

The controller responsible for personal data processed through Procraft is:

Prowebio
Contact: krizan.mirko@gmail.com
Country: Slovenia

For privacy-related questions or requests concerning your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you use Procraft, we may process information including:

  • Your Procraft website username and email address.
  • Your Minecraft username, nickname, UUID and related account identifiers.
  • Whether you connect through Java Edition or Bedrock Edition.
  • IP addresses, connection times and technical server logs.
  • Gameplay-related information necessary to operate the server, such as ranks, permissions, moderation records and server activity.
  • Purchases, subscriptions, transaction identifiers, payment status and purchased packages.
  • Messages or information you provide when contacting support or administration.
  • Website session, security and technical information.
  • Cookies and similar technologies where required for operation of the website.

Payment information may also be processed by the payment provider selected during checkout. The exact information handled by each provider depends on that provider and the payment method used.

3. Why We Process Your Information

We may process personal information in order to:

  • Create and maintain your Procraft account.
  • Authenticate players and connect website accounts with Minecraft accounts.
  • Operate the Minecraft server and website.
  • Apply ranks, permissions and purchased benefits.
  • Process purchases and subscriptions.
  • Provide customer support.
  • Prevent fraud, cheating, abuse and unauthorized access.
  • Enforce server rules and moderation decisions.
  • Maintain backups, security logs and technical records.
  • Comply with applicable legal, accounting or regulatory obligations.
  • Improve the stability and functionality of Procraft.
  • Send optional communications where you have agreed to receive them.

Depending on the activity, processing may be based on performance of a contract, legitimate interests in operating and securing Procraft, compliance with legal obligations, or your consent where consent is required.

4. Minecraft Server Data

When you connect to Procraft, the server may record information necessary for gameplay and administration, including your Minecraft account identifier, username, IP address, connection history, permissions, rank and moderation information.

Bedrock players connecting through our cross-platform system may receive a modified internal username for technical compatibility purposes.

5. Purchases and Subscriptions

When you make a purchase, we may store information such as:

  • Your Procraft account.
  • The package purchased.
  • Purchase date and amount.
  • Subscription status.
  • Transaction or payment reference.
  • Payment status.
  • Refund, cancellation or chargeback information.

We use this information to deliver purchased benefits, manage subscriptions, resolve payment issues and meet legal or accounting requirements.

6. Sharing of Information

We do not sell your personal information.

Information may be shared with service providers when reasonably necessary to operate Procraft, such as:

  • Hosting and infrastructure providers.
  • Payment processors.
  • Email or notification providers.
  • Security and anti-abuse services.
  • Software and services required to operate the website or Minecraft server.

We may also disclose information where required by law, a valid legal request or where necessary to protect Procraft, its users or others from fraud, abuse or security threats.

7. International Data Transfers

Some service providers may process information outside Slovenia or the European Economic Area.

Where required by applicable data-protection law, appropriate safeguards will be used for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the type of information. For example:

  • Active account information may be retained while your account exists.
  • Server and security logs may be retained for a limited period for security and troubleshooting.
  • Moderation records may be retained where necessary to enforce server rules.
  • Purchase and transaction records may be retained for periods required by applicable accounting, tax or legal requirements.

Information that is no longer required will be deleted, anonymized or otherwise securely disposed of where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have rights including:

  • Access to personal data we hold about you.
  • Correction of inaccurate information.
  • Deletion of personal information in appropriate circumstances.
  • Restriction of processing.
  • Objection to certain processing.
  • Data portability where applicable.
  • Withdrawal of consent where processing is based on consent.

Exercising a right does not necessarily require all information to be deleted where Procraft has another lawful reason or legal obligation to retain it.

Under GDPR, users can exercise rights including access, rectification, erasure, restriction, objection and, in qualifying cases, data portability. 

10. Complaints

If you believe your personal information has been processed unlawfully, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the competent data-protection supervisory authority.

For Slovenia, the supervisory authority is the Information Commissioner of the Republic of Slovenia. 

11. Cookies

Procraft may use cookies or similar technologies necessary for account login, security, preferences, shopping-cart functionality and website operation.

Where non-essential cookies require consent under applicable law, they will only be used after the required consent has been obtained.

12. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, loss or disclosure.

However, no internet-based service can guarantee absolute security.

13. Children’s Privacy

Players must meet any age requirements imposed by Minecraft, Microsoft and applicable law.

Where parental or guardian consent is legally required for processing a minor’s information, the appropriate consent must be obtained.

14. Changes to This Policy

We may update this Privacy Policy when our services, technical systems or legal obligations change.

The latest version will be published on the Procraft website with an updated revision date.